Switching to AT&T U-Verse from Time Warner Cable

Well I finally gave up on Time Warner Cable.  We moved into our current house over a year ago and when we did we got a “welcome back” deal from TWC because we were switching back to TWC from DirecTV.  We had TWC but left because their rates steadily increased.  The straw that broke the camel’s back was when they incorrectly billed us repeatedly for over $400 in incorrect fees and only offered to credit our account instead of actually refunding the cash.  After that we left TWC and went to DirecTV for a couple years but after the first 2 years DirecTV steadily raised their rates too.  When we moved into our current house we left DirecTV and went back to TWC.  The package we had was $127 for turbo internet, digital tv with 2 DVRs and unlimited home phone.  After the year rate ended the price shot up to $185.  I dropped the phone and downgraded the cable but the bill was still $139.  Then it went up to $145.  Then it went up again to $150.  It just went up again to $154 for turbo internet and digital cable (no movie channels) with 2 DVRs.

I finally got fed up.  Today I signed up for AT&T U-Verse with Max Internet (12 Mbps) and U200 (~280 channels) with 1 DVR (records 4 channesl at once) and 2 other receivers that can play recorded channels from the DVR (3 rooms total) for $104/mo for the first 6 months and then $129 after that.  I also should get $125 in prepaid visa cards for signing up online.  There was a $29 install fee.  So if you do the math it works out to:

104 X 6  months = 634
+ 129 x 6 months = 774
+ 29 install fee
- 125 in gift cards
= 1312 for the 1st year with AT&T U-Verse
vs. 
154 x 12 months
= 1848 if I stay with Time Warner Cable

Savings next yr with AT&T instead of TWC is $536 (or $44.66/month)

I did concede to the TWC rep on the phone today that AT&T will probably raise their rates and eventually I will decide to leave them too.  By then TWC or DirecTV or Dish or WOW will be willing to offer me a nice deal and I’ll probably switch again.  It stinks that you have to leave a company for them to treat you as a valuable customer.  After we left DirecTV, I got a flyer from them every other day with a nice deal if I would come back.  I guess absence does make the heart grow fonder – when it comes to TV providers missing ex-customers.  My hope is that by the time AT&T raises their rates too much, I can switch to Net Flix + Hulu or something similar.  I tried this time but several of D’s favorite shows are not available on any streaming provider.

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6 thoughts on “Switching to AT&T U-Verse from Time Warner Cable

    1. Honestly about the same. At some point the speed is fast enough that you can’t tell the difference without running a speed test.

    2. I’ve had t.w for a month . It’o.k. But I bought a new router and now Internet is super fast and I get it where ever I go in and outside my house. So I suggest just buy your own router it’ll be faster and more economical in the long run.

  1. Uverse is definitely the worst service I have ever had. Comcast takes the cake for worst customer service, but the amount of technical problems that we had combined with the steep increase in price each month gave Uverse a solid lead. We’ve had our box replaced 3 times, have spent about 20 hrs on hold waiting for someone in India to reboot our server, and have had our DVR completely erased an unknown amount of times. Switching to TWC now bc I’m finally fed up enough to go through the tedious process of changing, but it has to be done. Cable companies get away with murder. Lame.

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