I’m starting to think it is me. Maybe I’m the only person in the world that checks their bills. Maybe I’m unlucky and companies always magically over bill me. Either way, I’m caught in the same cycle of incorrect billing again with AT&T Uverse. They gave me a promo code last Sept for a free on-demand movie. I used it. They charged me for the movie. I called and got the credit fixed. They offered me a free upgrade for 12 months to their fastest internet with no strings attached. Since then, they have over-billed me every month – 6 months in a row. Every month I call and they credit the difference and then we move on to another month. This time, the customer service representative I spoke with told me that I had been over credited so I would continue to be over billed until the system worked it out. Also, my bill would never show the proper credits but that was OK because they were billing me correctly. Wow! My head almost exploded. I got disconnected as I was about to freak out but when I called back I was immediately directed to the customer retention department. That is where they send people who are canceling their service. I was not going to cancel but luckily the retention department rep actually looked at my account and saw how screwed up the billing was. They worked backwards and figured out the credits I still was owed. They downgraded my internet back to what I originally had because the system was incapable of billing me correctly. They told me the CSR I spoke with was lying about the over credit or the bill never showing credits. So, I’m going on month 7.. will my bill be correct this time? I’m pretty skeptical.