Today my 3G and my wife’s 3G are not working (both LG Optimus V phones from Virgin Mobile).
This phone is great when 3G works but… 3G frequently doesn’t work and this phone totally sucks when it doesn’t work. It eats battery like crazy while trying to establish a 3G connection. Totally bummer. I would advise friends to not by a LG Optimus V from Virgin Mobile until this 3G issue gets addressed.
There are tons of people having the same problem (google “Optimus V 3G drops”). It does not seem to have anything to do with specific apps or defective phones. This problem seems to be with *all* LG Optimus V phones from Virgin Mobile.
Before calling Virgin Mobile, I tried to toggle the CDMA setting using the mangelow Network tool. I tried to reboot the phone. I tried to pull the battery. I tried to toggle 3G on and off. I tried to toggle wifi back to 3G. I tried all the tricks mentioned on the android forums and none of them worked.
I called Virgin Mobile and spoke with someone with a very thick accent. She had me pull the battery out while the phone was on (seems like a bad idea). Then they had me put the battery back in. Then they had me open the browser and clear the cache and history. Then when 3G still didn’t work they said they would open a ticket and it could take 8 days. What a joke! I think the only way to get Virgin Mobile to address this issue is to call customer service every time it doesn’t work. When Virgin Mobile realizes that it costs more to NOT fix this issue (because of tons of customer service calls) than it does to actually fix the issue, they will have some incentive to try to fix it. I plan to call Virgin Mobile back later today to ask for a credit for the 3G service that doesn’t work – seems nuts to pay for 3G service that doesn’t work.
Today I changed my wifi sleep settings to never sleep so that my phone will keep sync’ing via wifi even when the screen sleeps/locks. Here are the steps to turn wifi sleep policy to never:
- Home, Menu, Settings, Wireless & Network, Wi-Fi Settings
- Click the Menu button and select “Advanced”
- Select “Wi-Fi sleep policy” and change to Never
You can follow my progress (and pain) in this category: http://trillionth.wordpress.com/category/optimusvsucks/