Tag: OptimusVProblems

Optimus V Review Rejected By Virgin Mobile

So I resubmitted my Optimus V Review again today with this exact text:

great phone but the 3G dropping problem stinks – you lose your 3g connection and it doesn’t auto-reconnect when 3g becomes available again.  I won’t recommend this phone to friends until the 3g dropping problem is fixed.

And once again it was rejected by Virgin Mobile.  So much for a useful review process.

You can follow my progress (and pain) in this category:  https://montykamath.wordpress.com/category/optimusvsucks/

Advertisements

Optimus V Review (Rejected By Virgin Mobile)

My review was honest and fair but it was rejected by Virgin Mobile.  I guess they don’t like people giving honest and low ratings.  Now I see how Virgin Mobile is keeping the rating for the Optimus V at 4.5 stars on their site!

I resubmitted my review again today with this exact text:

great phone but the 3G dropping problem stinks – you lose your 3g connection and it doesn’t auto-reconnect when 3g becomes available again.  I won’t recommend this phone to friends until the 3g dropping problem is fixed.

I’ll post an update to let you know if this review is rejected by Virgin Mobile too.


You can follow my progress (and pain) in this category:  https://montykamath.wordpress.com/category/optimusvsucks/

Optimus V 3G Drops (update 3/24/2011)

Last night around 8pm my 3G connection started working again.  It was slow but it stayed working.  Today it is still working (knock on wood).

Both my wife and I experienced 3G connection problems all day yesterday.  As already stated on the forums I think there are 2 problems here:

  1. Virgin Mobile 3G service is sketchy so 3G goes down a lot
  2. The Optimus V doesn’t auto reconnect to 3G once it becomes available again without doing something (reboot, toggle airplane mode, switch to wifi and back, toggle data off/on)

Yesterday I rebooted 5 times, toggled airplane mode 10 times, switched from wifi back to 3G 10 times, toggled data off 5 times, etc.  It was pretty frustrating.  Luckily it started working around the same time I had to go away from my wifi.

Come on Virgin Mobile, please address the issue!  There are a lot of people with Optimus V phones who are having the same problems that I am.

You can follow my progress (and pain) in this category:  http://trillionth.wordpress.com/category/optimusvsucks/

Optimus V 3G Drops (update 3/23/2011)

I just wanted to mention that there are tons of people complaining (including me) about the same 3G drops with the LG Optimus V from Virgin Mobile.  Here is a link to the android forums where people are complaining and thrashing about trying to find a work around:

http://androidforums.com/lg-optimus-v/

You can follow my progress (and pain) in this category: https://montykamath.wordpress.com/category/optimusvsucks/

Optimus V 3G Drops (update 3/23/2011)

Today my 3G and my wife’s 3G are not working (both LG Optimus V phones from Virgin Mobile).

This phone is great when 3G works but… 3G frequently doesn’t work and this phone totally sucks when it doesn’t work.  It eats battery like crazy while trying to establish a 3G connection.  Totally bummer.  I would advise friends to not by a LG Optimus V from Virgin Mobile until this 3G issue gets addressed.

There are tons of people having the same problem (google “Optimus V 3G drops”).  It does not seem to have anything to do with specific apps or defective phones.  This problem seems to be with *all* LG Optimus V phones from Virgin Mobile.

Before calling Virgin Mobile, I tried to toggle the CDMA setting using the mangelow Network tool.  I tried to reboot the phone.  I tried to pull the battery.  I tried to toggle 3G on and off.  I tried to toggle wifi back to 3G.  I tried all the tricks mentioned on the android forums and none of them worked.

I called Virgin Mobile and spoke with someone with a very thick accent.  She had me pull the battery out while the phone was on (seems like a bad idea).  Then they had me put the battery back in.  Then they had me open the browser and clear the cache and history.  Then when 3G still didn’t work they said they would open a ticket and it could take 8 days.  What a joke!  I think the only way to get Virgin Mobile to address this issue is to call customer service every time it doesn’t work.   When Virgin Mobile realizes that it costs more to NOT fix this issue (because of tons of customer service calls) than it does to actually  fix the issue, they will have some incentive to try to fix it. I plan to call Virgin Mobile back later today to ask for a credit for the 3G service that doesn’t work – seems nuts to pay for 3G service that doesn’t work.

Today I changed my wifi sleep settings to never sleep so that my phone will keep sync’ing via wifi even when the screen sleeps/locks.  Here are the steps to turn wifi sleep policy to never:

  • Home, Menu, Settings, Wireless & Network, Wi-Fi Settings
  • Click the Menu button and select “Advanced”
  • Select “Wi-Fi sleep policy” and change to Never

You can follow my progress (and pain) in this category: http://trillionth.wordpress.com/category/optimusvsucks/

Optimus V 3G Drops (update 3/21/2011)

I have had drops a few times an each time I have managed to get it working again by rebooting, airplane mode, toggle 3g, toggle cdma setting, etc.  It seems to be happening less and less often but I still cannot come up with a consistent way to correct it.  Come on Virgin Mobile!! Please fix it or issue a patch to fix it!

You can follow my progress (and pain) in this category: https://montykamath.wordpress.com/category/optimusvsucks/